Returns & Exchanges

At Polana, we take pride in the quality of our gourmet food products and want you to be completely satisfied with your purchase. Due to the perishable nature of our items, we offer a dedicated resolution process to ensure every customer experience meets our high standards.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately inspect your package and ensure all perishable items are stored in the refrigerator or freezer as required.

• 2.
  Document Issues

  If you notice any damage or quality concerns, take clear photos of the product and the shipping label within 24 hours of delivery.

• 3.
  Contact Support

  Email our customer care team with your order number and documentation so we can review your request for a replacement or store credit.

• 4.
  Resolution Process

  Our team will evaluate your claim within 2 business days; since we cannot accept physical returns of food, we will issue a refund or reship your items if eligible.